Mid-level Adoption and Change Management Consultant

Job description

Job Title: Adoption Change Management Consultant

Location: Chicago, IL

Full time and Permanent

Be part of a world-class digital workplace agency.

WM Reply is looking for a motivated, mid-level Adoption Change Management (ACM) Consultant. We help enterprise clients launch and migrate to Microsoft 365 technologies with adoption change campaigns through end-to-end strategic planning, great design and inspired creativity. We are looking for someone who is flexible and willing to take on a wide spectrum of tasks in addition to change management projects. This position is based in Downtown Chicago.


Role Responsibilities

  • End-to-end adoption change management strategy, planning and delivery
  • Communications and Training planning and content development and delivery
  • Client and stakeholder engagement
  • Presales/sales activities and deliverables
  • Marketing activities and deliverables
  • Webinar production and delivery
  • Project management for technical projects
  • Other tasks that emerge due to business need
  • Mentoring and coaching junior consultants

Preferred Experience and Abilities

  • Change management, communications and/or training experience - you'll be working directly with clients, so collaborative interpersonal skills are a winner.
  • Ability to develop clear communications, dazzling presentations, titillating communication campaigns, and/or engaging training/learning content.
  • Ability to deliver workshops and training/learning sessions to varied stakeholder audiences.
  • Problem solver with analytical abilities who thinks in terms of developing solutions to drive adoption results.
  • User experience advocate who is convincing and persuasive in messaging to end users and target audiences about 'what's in it for me?’
  • Delivery focused – our clients love us because we get stuff done.
  • Overachiever who loves creating things and delivering on time.
  • Ability to deliver and manage sales and marketing activities.
  • Ability to coach and mentor junior team members.
  • Professional and business-minded, but fun with a great sense of humor; confident in your creative ideas; willing to learn new things; and above all, good at what you do.
  • Ability to learn new technology quickly and to translate the benefits into training and communications.

Qualifications and Requirements

  • Outstanding executive presence and communications skills
  • Bachelor’s degree required; Master’s preferred.
  • 3-5 years of experience in related role/field.
  • Experience with Microsoft Office 365, Power Platform SharePoint and/or digital transformation is a big plus.
  • Webinar/video production skills a plus.
  • Availability to travel as needed (up to 20%).
  • Prosci certification preferred.

Reply offers:

  • Market competitive compensation (base salary and bonus).
  • Health & Dental Insurance.
  • Vision, Disability and life Insurance (100% company paid).
  • 401(k) company match
  • Paid Time Off – Vacation and Sick time.
  • Company Paid holidays.
  • Opportunities for training and certification in skill area.
  • Appropriate mentoring and training, to be successful in their position.
  • Opportunities to learn and grow in a global environment
  • Flexible working
  • Training and knowledge sharing sessions, both inside and outside of the Microsoft space
  • In-office bar fridge (fully stocked), the latest laptops, and a sofa filled breakout area

Quirks you’ll love:

  • We’re part of the Reply group and there are always
  • Flexible working – we have core hours but no set start or leave time
  • Training and knowledge sharing sessions, both inside and outside of the Microsoft space
  • The latest tech equipment


At HQ, we have a budding comedian, a spin instructor, a DJ, a backflip world record holder, a DJ, a goth model and a cartoonist. Our offices are equipped with Xboxes, a fully-stocked beer fridge, Dungeons & Dragons club and plenty of nerf guns. The diversity - we have people from across all walks of life - a mix of nationalities, sexualities, religions, genders and interests so buckle in and apply already!

Company Culture

Check out this video to get a better idea of our company culture!