Adoption and Change Management Senior Consultant

Job description

Job Title: Adoption Change Management Consultant

Location: WM Reply’s US office is based in Downtown Chicago, but additional location preferences for remote work include:

Philadelphia PA, Atlanta GA, Dallas/Houston/Austin TX, St. Louis MO, and Boston, MA.

Full time and Permanent

Be part of a world-class digital workplace agency.

WM Reply is looking for a motivated, mid-level Adoption Change Management (ACM) Consultant. We help enterprise clients launch and migrate to Microsoft 365 technologies with adoption change campaigns through end-to-end strategic planning, great design and inspired creativity. We are looking for someone who is flexible and willing to take on a wide spectrum of tasks in addition to change management projects. This position is based in Downtown Chicago.


Role Responsibilities

  • Lead specific end-to-end adoption change management projects, with a focus on strategy, planning delivery and client relationship building with minimal oversight
  • Communications planning, content development and delivery
  • Training planning, content development and delivery
  • Client and stakeholder engagement
  • Presales/sales activities and deliverables as well as marketing activities and deliverables
  • Webinar production and delivery
  • Project management for technical projects
  • Any other tasks that emerge due to business need
  • Mentoring and coaching junior consultants

Required Experience

  • Change management, communications and/or training experience - you'll be working directly with clients, so collaborative interpersonal skills are a winner.
  • Ability to develop clear communications, dazzling presentations, titillating communication campaigns, and/or engaging training/learning content.
  • Ability to deliver workshops and training/learning sessions to varied stakeholder audiences.
  • Problem solver with analytical abilities who thinks in terms of developing solutions to drive adoption results.
  • User experience advocate who is convincing and persuasive in messaging to end users and target audiences about 'what's in it for me?’
  • Delivery focused – our clients love us because we get stuff done. Ability to deliver and manage sales and marketing activities.
  • Overachiever who loves creating things and delivering on time. 
  • Professional and business-minded, but fun with a great sense of humor; confident in your creative ideas; willing to learn new things; and above all, good at what you do.
  • Ability to learn new technology quickly and to translate the benefits into training and communications.
  • Experience in health care vertical highly preferred, but not required

Reply offers:

  • Market competitive compensation (base salary and bonus). 
  • Health & Dental Insurance. 
  • Vision, Disability and Life Insurance (100% company paid). 
  • 401(k) company match 
  • Paid Time Off Vacation and Sick time. 
  • Company Paid holidays. 
  • Opportunities for training and certification in a skill area. 
  • Appropriate mentoring and training, to be successful in their position. 
  • Opportunities to learn and grow in a global environment 
  • Flexible schedule  

Quirks you’ll love:

  • We’re part of the Reply group and there are always
  • Flexible working – we have core hours but no set start or leave time
  • Training and knowledge sharing sessions, both inside and outside of the Microsoft space
  • The latest tech equipment


At HQ, we have a budding comedian, a spin instructor, a DJ, a backflip world record holder, a DJ, a goth model and a cartoonist. Our offices are equipped with Xboxes, a fully-stocked beer fridge, Dungeons & Dragons club and plenty of nerf guns. The diversity - we have people from across all walks of life - a mix of nationalities, sexualities, religions, genders and interests so buckle in and apply already!

Company Culture

Check out this video to get a better idea of our company culture!