Adoption and Change Management Consultant

Job description

Job Title: Adoption Change Management Consultant

Location: Auckland, NZ

Looking for are new challenge and want to take your career international?

WM Reply are opening an office in Auckland and looking to bring in some key hires who are interested in working on leading edge M365 projects for some of the biggest companies in the world. You will be working on international projects with an initial focus on the USA.

Over the next 12 months the office is forecast to grow to a team of 20. If you're interested, then there will be a lot of opportunity to help shape the business, team culture and manage / mentor juniors.

WM Reply is looking for a motivated, mid-level Adoption Change Management (ACM) Consultant. We help enterprise clients launch and migrate to Microsoft 365 technologies with adoption change campaigns through end-to-end strategic planning, great design and inspired creativity. We are looking for someone who is flexible and willing to take on a wide spectrum of tasks in addition to change management projects. This position is based in Auckland.



  • Outstanding executive presence and communications skills
  • University degree in Arts, Science, or similar field
  • 3-5 years of experience in related role/field.
  • Experience with Microsoft Office 365, Power Platform SharePoint and/or digital transformation is a big plus.
  • Webinar/video production skills a plus.
  • Availability to travel as needed (up to 20%).
  • · Prosci certification preferred.
  • End-to-end adoption change management strategy, planning and delivery
  • Communications and Training planning and content development and delivery
  • Client and stakeholder engagement
  • Presales/sales activities and deliverables
  • Marketing activities and deliverables
  • Webinar production and delivery
  • Project management for technical projects
  • Other tasks that emerge due to business need
  • Mentoring and coaching junior consultants
  • Salary range $100-$120k pending experience
  • Work from home: 2-3 days a week as desired
  • Office location:

Required Experience

  • Change management, communications and/or training experience - you'll be working directly with clients, so collaborative interpersonal skills are a winner.
  • Ability to develop clear communications, dazzling presentations, titillating communication campaigns, and/or engaging training/learning content.
  • Ability to deliver workshops and training/learning sessions to varied stakeholder audiences.
  • Problem solver with analytical abilities who thinks in terms of developing solutions to drive adoption results.
  • User experience advocate who is convincing and persuasive in messaging to end users and target audiences about 'what's in it for me?’
  • Delivery focused – our clients love us because we get stuff done.
  • Overachiever who loves creating things and delivering on time.
  • Ability to deliver and manage sales and marketing activities.
  • Ability to coach and mentor junior team members.
  • Professional and business-minded, but fun with a great sense of humor; confident in your creative ideas; willing to learn new things; and above all, good at what you do.
  • Ability to learn new technology quickly and to translate the benefits into training and communications.

About Reply

Reply NZ is part of Reply Group, a leading consulting company, specializing in innovative solutions based on new cutting-edge technologies. With more than 8000 employees globally, Reply is a center of excellence in a variety of technologies and practices. Reply provides to leading industrial groups, both in Europe and North America, with effective support in terms of the definition and development of business models enabled by the new technology and communication-based paradigms, such as Social Networking, Cloud Computing and the Internet of Things, to optimize and integrate processes, applications and devices.

WM Reply is part of the Reply Group and Microsoft consultancy. We work with leading enterprise clients building amazing Modern Workplaces and websites. There are always training and knowledge sharing sessions, both inside and outside of the Microsoft space.

WM Reply believes that engaged employees are better employees. We help clients introduce the latest technology and then connect their people through launch, change and adoption campaigns, great design, inspired copy and a dash of creativity.

We are extremely proud of our Microsoft Gold Partner status. We pride ourselves on a lively, dynamic and productive culture; combining Office 365 and SharePoint expertise, intelligent project management and a desire to have fun while we`re in the office.

Quirks you’ll love:

  • We’re part of the Reply group and there are always...
  • Flexible working – we have core hours but no set start or leave time
  • Training and knowledge sharing sessions, both inside and outside of the Microsoft space
  • The latest tech equipment


At HQ, we have a budding comedian, a spin instructor, a DJ, a backflip world record holder, a DJ, a goth model and a cartoonist. Our offices are equipped with Xboxes, a fully-stocked beer fridge, Dungeons & Dragons club and plenty of nerf guns. The diversity - we have people from across all walks of life - a mix of nationalities, sexualities, religions, genders and interests so buckle in and apply already!